Return policy
HOW TO MAKE A RETURN?
Please note, this only applies to products not excluded from the right of withdrawal.
The return must respect the following conditions:
The products must be returned to the Seller, no later than 14 days after having informed the Seller of your desire to withdraw.
The products must be returned in their original condition and complete (without prejudice to the possibility of unpacking and testing the product) allowing them to be put back on the market in new condition.
Products must not be damaged or incomplete.
Products should not have body odor, perfume odor or laundry odor.
The package must be returned to the following address: Please contact us by email to receive the return address.
The package must be returned by post by colissimo* to the above address.
Purchasing online unfortunately does not allow you to inspect the product as if you were in store. However, the possibility of withdrawing (according to the conditions stated) allows you to try the product as you would in store. It is important to note that if the Seller notices traces of use which go beyond this framework and in general, a depreciation of the product, the Seller may apply a discount and You will only be refunded the amount of your order, less the discount .
When the conditions set out herein are met, the Seller will reimburse you within a maximum period of 14 days after You have informed the Seller of your desire to withdraw. However, the Seller reserves the right to defer reimbursement until receipt of the items concerned by the withdrawal.
The Seller will make the refund using the same payment method used for the initial purchase. You will be fully refunded, excluding delivery costs.
Furthermore, the costs and risks associated with the return are your responsibility. *To ensure efficient management of your return, we recommend that you use the Colissimo tracked service for shipping and keep all proof of shipment, including shipping receipts and the package tracking number. This will allow you to locate the package in the event of a problem.
Please note that only shippers (i.e. you as the Customer) are authorized to initiate an investigation with the postal service in the event of a delivery problem. It is important to emphasize that the Seller cannot be held liable in the event of loss or damage during the returns process.
In the event of a dispute or request for reimbursement, it is your responsibility to provide proof that you have respected the aforementioned withdrawal period. We thank you for your understanding and cooperation.
(Please complete and return this form only if you wish to withdraw from the contract, respecting the conditions provided for in the General Terms and Conditions)
For the attention of the Seller, address enter the postal address email enter the email
I hereby notify you of my withdrawal from the contract relating to the sale below:
Order number :………..
Reference of the article subject to withdrawal…………
First and last name of the consumer customer: …….
Address of consumer customer……..
Consumer customer telephone number……...
Email address of consumer customer……..
Date :
Signature of the consumer customer (only in the event of notification of this form on paper):
Please note, this only applies to products not excluded from the right of withdrawal.
The return must respect the following conditions:
The products must be returned to the Seller, no later than 14 days after having informed the Seller of your desire to withdraw.
The products must be returned in their original condition and complete (without prejudice to the possibility of unpacking and testing the product) allowing them to be put back on the market in new condition.
Products must not be damaged or incomplete.
Products should not have body odor, perfume odor or laundry odor.
The package must be returned to the following address: Please contact us by email to receive the return address.
The package must be returned by post by colissimo* to the above address.
Purchasing online unfortunately does not allow you to inspect the product as if you were in store. However, the possibility of withdrawing (according to the conditions stated) allows you to try the product as you would in store. It is important to note that if the Seller notices traces of use which go beyond this framework and in general, a depreciation of the product, the Seller may apply a discount and You will only be refunded the amount of your order, less the discount .
When the conditions set out herein are met, the Seller will reimburse you within a maximum period of 14 days after You have informed the Seller of your desire to withdraw. However, the Seller reserves the right to defer reimbursement until receipt of the items concerned by the withdrawal.
The Seller will make the refund using the same payment method used for the initial purchase. You will be fully refunded, excluding delivery costs.
Furthermore, the costs and risks associated with the return are your responsibility. *To ensure efficient management of your return, we recommend that you use the Colissimo tracked service for shipping and keep all proof of shipment, including shipping receipts and the package tracking number. This will allow you to locate the package in the event of a problem.
Please note that only shippers (i.e. you as the Customer) are authorized to initiate an investigation with the postal service in the event of a delivery problem. It is important to emphasize that the Seller cannot be held liable in the event of loss or damage during the returns process.
In the event of a dispute or request for reimbursement, it is your responsibility to provide proof that you have respected the aforementioned withdrawal period. We thank you for your understanding and cooperation.
ANNEX 1: MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract, respecting the conditions provided for in the General Terms and Conditions)
For the attention of the Seller, address enter the postal address email enter the email
I hereby notify you of my withdrawal from the contract relating to the sale below:
Order number :………..
Reference of the article subject to withdrawal…………
First and last name of the consumer customer: …….
Address of consumer customer……..
Consumer customer telephone number……...
Email address of consumer customer……..
Date :
Signature of the consumer customer (only in the event of notification of this form on paper):